You can return your item within 14 days of receipt of your order. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unwashed, unworn, with no perfume, in the same condition that you received it. It must also be in the original packaging.
Items such as our abayas and outer garments may be eligible for a return or exchange. However, due to hygiene reasons, the following items are strictly non-returnable or refundable: All Hijabs, Hijab Caps/Undercaps, Body Jewellery and Swimwear.
To complete your return, we require a receipt or proof of purchase.
There is a standard £3.00 restocking fee which will be deducted from returned items.
You must notify us of any damaged items within 3 working days of receiving your order.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Sale items (if applicable)
There are no returns or exchanges on all sale items.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We strongly recommend using a trackable shipping service or purchasing shipping insurance when returning an item. We are not responsible for any loss of items in the post without a tracking number.